At Promix Pallet Liquidators, customer satisfaction is our top priority. We want every customer to feel confident when purchasing liquidation pallets from us. Please review our refund and return policy below for details regarding eligible returns, refunds, and exchanges.

Returns

  • All sales are considered final, as liquidation pallets are offered at significantly discounted prices.

  • Returns are accepted only if the wrong pallet was delivered or the merchandise is materially different from the description provided at the time of purchase.

  • To request a return, customers must notify us within 3 business days of receiving their order.

Refunds

  • If a return is approved, customers may choose between:

    • A full refund, excluding applicable shipping costs, or

    • A replacement pallet of equal value.

  • Approved refunds will be issued to the original payment method within 7–10 business days after the returned pallet has been received and inspected.

Return Shipping

  • Customers are responsible for return shipping costs unless the issue resulted from an error by Promix Pallet Liquidators, such as the shipment of an incorrect pallet.

  • Returned pallets must be securely packaged and remain in the same condition as when they were delivered.

Non-Returnable Items

  • Pallets identified as “As-Is” or “Final Sale” are not eligible for returns or refunds.

  • Pallets that have been altered, unwrapped, used, or resold after delivery are not eligible for return.

How to Request a Return or Refund

  1. Contact our customer support team within 3 business days of delivery.

  2. Provide your order number, delivery information, and a brief description of the issue.

  3. If your request is approved, we will provide detailed return instructions and explain the next steps.

Need Help?

For questions regarding our refund and return policy, please contact our support team: